Frequently Asked Questions
Expert support for your elite cycling journey.
How do I determine the correct frame size for my bike?
We provide a comprehensive sizing guide on each product page. For elite performance, we recommend measuring your inseam and reach, or contacting our support team for a personalized fit consultation.
What is the shipping timeframe for high-end components?
Standard domestic orders are processed within 1-2 business days. Due to the specialized nature of our performance gear, we use premium couriers to ensure your equipment arrives safely within 3-5 business days.
Do you offer a warranty on carbon fiber wheels and frames?
Yes, all our elite-tier frames and wheelsets come with a minimum 2-year manufacturer warranty against structural defects. Professional installation is recommended to maintain warranty validity.
What is your return policy for cycling apparel?
We offer a 30-day return policy for all apparel. Items must be in original, unworn condition with tags attached. For hygiene reasons, bib shorts and skinsuits cannot be returned once the protective liner is removed.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your shipment in real-time.
Do you offer international shipping for global athletes?
Yes, Saddleback Elite Performance Cycling ships to over 50 countries. International shipping rates and estimated customs duties are calculated at checkout based on your location.